CDS 4 – Validation issues

Many of you are encountering a validation error when entering your serial in version 4. Here are some details:

  • For version 4, the format of our serial numbers has changed. It is now composed of letters & numbers only and it send to you in the following format (xxx-xxx…)
  • When trying to validate your serial number, you may encounter an unknown error. Please try again later, we are experiencing unusual load and are working to improve our services.
  • If you are behind a Proxy or in a corporate environment, you probably won’t be able to activate the new version. Corporate features will be implemented in a future update, around the end of 2013.

If you experience any issues, please contact us using the Support page.

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