Copernic 4.2 Stops and crashed and forgets indexes

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This topic contains 1 reply, has 2 voices, and was last updated by  Copernic Support 3 years, 8 months ago.

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  • #4015

    I have only had this a week or so and I am thoroughly fed up with it.

    If I reboot my PC CDS “forgets” the indexed documents but remember the keywords and starts indexing all over again :-(

    I have left this running over the last few days and over the weekend and it has stopped indexing. The last email it indexed was on Saturday morning at 7 am. The program keeps saying “nothing to index”?? But there is, I have received over 1000 emails since it stopped??

    Is there a limit to how many emails it will index? It has stopped at 45,036

    In the options box Outlook is now greyed out? I have increased the index to 500Mb but that doesn’t seem to do anything.

    I am reluctant to reboot in case it loses the index file again?

    Any help would be very much appreciated.

    AJ

    PS I am running windows 7 and the emails CDS is struggling with is on an exchange server -( It never had a problem years ago with CDS 3 I think it was?

    #4156

    Copernic Support
    Keymaster

    We have found in this case that the issue was mainly with the emails and caused by Office 365 which is not supported for the moment.

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