Error: "Quick View is not available for the selected result…"

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This topic contains 2 replies, has 2 voices, and was last updated by  cruxfer 7 years, 5 months ago.

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  • #196

    cruxfer
    Participant

    Hello,

    I am testing out the free version of CDS to decide whether to purchase the PRO version.

    When I click on a found Thunderbird email, in the preview pane I am getting the following error message:

    “Quick View is not available for the selected result. Content is not available.”

    Using Thunderbird 3.1.7 (latest version)

    and CDS 3.4.0 build 26 (latest version)

    The error comes on many emails, but not all.

    For some, I can see the preview results.

    I tried updating all indexes and still getting the problem.

    Can someone explain what is going on?

    Finding and previewing emails is an essential for me.

    Thanks for your help.

    #1482

    Copernic Sales
    Keymaster

    Sometime for Thunderbird and Outlook, CDS does not load all the files.

    1. Exit completely Thunderbird or Outlook.

    2. Exit completely Copernic but right clicking on Exit on CDS icon in the system tray.

    3. Open Thunderbird or Outlook

    4. Open Copernic Desktop Search.

    It should work now.

    #1483

    cruxfer
    Participant

    vlouville,

    Thanks for your reply.

    Unfortunately, the steps you suggested did not make any difference.

    Do you have any other suggestions?

    Has anyone else had this problem?

    “Quick View is not available for the selected result. Content is not available.”

    I’d appreciate any ideas, since being able to find and preview emails is essential for me.

    Thanks!

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